Terms & Conditions
Orders via our Web site from individual customers must be prepaid by MasterCard, VISA, Discover or American Express. Orders sent by mail can be prepaid by check or money order, as well. Checks should be made payable to "Independent Living Aids, LLC." For our Institutional customers with established Net 30 terms, you can place orders on the website with a purchase order by logging into your web account.
SHIPPING & HANDLING
Standard ground shipments are sent by UPS & USPS to all 50 states.
Second-day, three day, or overnight delivery is available at an extra charge, depending on the weight of the shipment. Please call for pricing.
Additional shipping charges may apply to some items and are indicated next to their price. Add this surcharge to the regular S/H charges for the remainder of the order.
Please view our Shipping and Handling page for full details.
If any product does not satisfy your needs, it may be returned within 30 days. Special orders are not returnable. Before returning any item, call 1-800-537-2118 to obtain a Return Authorization (RA) number. Refunds and credits are issued for the value of the merchandise, but not for the shipping and handling fee. To receive a full refund, items must be in resellable condition and in their original box with all instructions and warranties.
Please view our Returns page for full details.
Unless otherwise indicated, ila warranties products for 30 days. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, ila will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material. They do not cover breakage or damage to the product resulting from customer misuse.
Shipments into the states of Wisconsin or New York state are subject to sales tax, including tax on the shipping feel If you are an organization claiming tax exemption, please provide a copy of your sales tax exemption certificate or resale certificate. Wisconsin shipments are subject to a 5.5% sales tax; New York shipments have an 8.75% tax.
ila is not responsible for typographical errors, either on our website or in our catalogs. This includes the exact accuracy of any product images or specifications. While we strive to make sure that all product information is accurate and up to date, manufacturers occasionally make changes in products without notifying us. They also may discontinue a product with no advance notice to us.