International Orders

International Customers

Independent Livings Aids works with customers all across the globe, including individuals and large institutional buyers. Our international customers are responsible for any Import, Customs, or Duties which their countries may impose. All international orders must be pre-paid by wire transfer, Pay-Pal, or credit card, depending on the size of the order.  ILA cannot process international credit card orders directly on the website, due to their foreign addresses, but we can process international credit cards over the phone.  Please do not send credit card numbers via unsecure email. At this time, all charges and payments must be in US dollars. 

Shipping charges will vary by order size and destination. ILA can help arrange for a shipping quote ahead of time. Customers may also choose to use their own freight forwarder.

For any questions, including product availability and selection, credit cards, or shipping charges, please contact us at 716-332-2970, or via email at Our office is open Monday - Friday from 9-5 pm Eastern time.  Any voice messages or emails sent outside of those hours will be returned the next business day