If a product does not meet your needs or expectations, it may be returned within 30 days. Special orders are not returnable. Before returning any item, please call 1.800.537.2118 to obtain a Return Merchandise Authorization (RMA) for faster returns processing. Refunds and credits are issued for the original value of the merchandise, but not for the outbound and return shipping costs. To be acceptable for return, items must be in resellable condition and in their original manufacturer’s boxes with all instructions and warranties. The manufacturer’s box must not have stickers, stamps or writing on it, or a restocking fee will be assessed. When a restocking fee is indicated next to an item, it will be deducted from the refund.
Please allow 5 business days after the receipt of your return in our warehouse for the processing of your refund. When returning your product, we recommend getting the tracking number from the shipper for that package in order to verify that the package has made it to our warehouse.
For health and safety reasons, we cannot accept returns of items that have been used on or in the body or used in food preparation. This includes, but is not limited to, items such as personal thermometers, blood pressure meters, diabetic products, ear or eye care products, bath/toilet products, earbuds, microwaves, food choppers, splatter guards, etc. Opened computer software is also not returnable.
If wish to exchange your item for a different size, strength, length or color within that first 30 days, you can return the original item, and we will ship the replacement item when we have received back the original item. Alternatively, if you don't want to wait for the return to come back before the replacement ships, you can place a new order, with a new charge, and we will refund the original cost when it comes back to us. In either case, we will not charge a second shipping fee for exchanges of like or equal product.
After ILA’s 30 day return policy, products are subject to the original manufacturer's warranty. Customers need to contact the manufacturer directly for repair or replacement of the item. Whenever possible, ila will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material. They do not cover breakage or damage to the product resulting from customer abuse.