Terms & Policies

Guidelines and Policies for Shipping and Returns

Payment Methods

Orders via our Web site from individual customers must be prepaid by MasterCard, VISA, Discover or American Express. Orders sent by mail can be prepaid by check or money order, as well.

Shipping and Handling

• STANDARD SHIPMENTS are sent by UPS & USPS to all 50 states.
• Second-day, three day, or overnight delivery is available at an extra charge, depending on the weight of the shipment. Please call for pricing.
• Additional shipping charges may apply to some items and are indicated next to their price. Add this surcharge to the regular S/H charges for the remainder of the order.

Non-USA Orders

When ordering for shipment to a non-US address, please select the EXP shipping method during checkout. We will email you with the actual S&H cost. Your order will be processed after you have confirmed the cost with a return email.

Returns

If any product does not satisfy your needs, it may be returned within 30 days. Special orders are not returnable. Before returning any item, call 1-800-537-2118 to obtain a Return Authorization (RA) number. Refunds and credits are issued for the value of the merchandise, but not for the shipping and handling fee. To receive a full refund, items must be in resellable condition and in their original box with all instructions and warranties. When a manufacturer's restocking fee is indicated next to an item, it will be deducted from the refund. Because of health department regulations we cannot accept returns of items that have been used on the body, such as thermometers, eye-care products, manicuring aids etc. Computer software is not returnable.

Damaged Merchandise

If an order arrives damaged, ila must be notified within 24 hours. The product and all packaging material must be retained until the matter is resolved.

Product Warranties

Unless otherwise indicated, ila warranties products for 30 days. After this period, the manufacturer's warranty applies and customers need to contact the manufacturer for repair or replacement of the item. Whenever possible, ila will assist the customer with contacting the manufacturer. Please note that warranties cover defects in workmanship and material. They do not cover breakage or damage to the product resulting from customer abuse.

Taxes and Duties

ila is not responsible for any Taxes or Duties that may incur on orders that are shipped out of the U.S.

Sales Tax

NEW YORK STATE shipments are subject to sales tax, including tax on the shipping and handling fee. If you are an organization claiming tax exemption, provide a copy of your exempt organization certification, or resale certificate.

Please Note

ila is not responsible for typographical errors. Prices listed in this catalog supersede all previous catalogs. After our catalogs have been printed, manufacturers sometimes change specifications of products or discontinue them completely. We therefore reserve the right to substitute items of equal or higher value. These items are fully returnable if they do not meet with your satisfaction.